Responsible Gaming
at hebjee
hebjee is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you full control over your account activity — from deposit limits to complete self-exclusion.
Six Pillars of Safe Play at hebjee
Every feature below is available free of charge to all registered hebjee account holders in Bangladesh.
Deposit Limits
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) directly from your account dashboard. Once a limit is active, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change applies.
Time-Out Feature
Take a short break from gaming by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot deposit funds or place bets. Time-outs are ideal when you feel you need a temporary pause.
Self-Exclusion
Request full self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. A self-excluded account is immediately locked — no deposits, no bets, no login. hebjee will also suppress all marketing communications during the exclusion period.
Loss Limits
Define the maximum amount you are willing to lose over any given day, week, or month. When your net loss reaches the set threshold, your betting access is automatically suspended for the remainder of that period, regardless of your remaining balance.
Reality Check Alerts
Enable periodic on-screen notifications that remind you how long you have been playing and your net session result. Reality check alerts can be set at 15-minute, 30-minute, or 60-minute intervals and appear as a non-intrusive overlay during gameplay.
Account Activity Review
Access a full history of your deposits, withdrawals, wagers, and session durations at any time through the Account History section of your dashboard. Reviewing this data regularly is one of the most effective ways to maintain healthy gambling habits.
1. Our Commitment to Responsible Gaming
hebjee operates as Bangladesh's trusted online casino and sports betting platform with a foundational commitment to player wellbeing. We believe that gambling is a legitimate form of entertainment when it is approached with awareness, clear limits, and full information — but we also recognise that for a minority of players, gambling can develop into a harmful pattern that affects finances, relationships, and mental health.
Our responsible gaming programme is not a regulatory checkbox. It is a genuine operational priority. Every member of the hebjee team — from customer support agents in Dhaka to the platform's compliance officers — is trained to identify players who may be experiencing difficulties and to connect them with the appropriate tools and external support services.
hebjee's responsible gaming framework covers four key areas: preventing underage gambling through strict 18+ age verification, providing practical in-account controls that put players in charge of their own limits, offering a clear and irreversible self-exclusion pathway, and signposting external support resources for players and their families.
Core Principle
Gambling at hebjee should always feel like a choice — a form of entertainment you engage with deliberately, within limits you have set for yourself. The moment it stops feeling that way, our responsible gaming tools and support team are here to help.
2. Age Restriction — 18+ Only
hebjee strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable policy that applies to every player in Bangladesh, regardless of city or region, and regardless of the payment method or device used to access hebjee.net.
During registration, all players are required to confirm that they are aged 18 or above. This declaration is legally binding. Players who provide a false date of birth to gain access to the platform are in breach of hebjee's Terms and Conditions and will be subject to immediate account closure and forfeiture of any balance.
Age Verification Process
All accounts are subject to Know Your Customer (KYC) verification before withdrawals are processed. KYC requires submission of a valid Bangladesh National Identity Card (NID), passport, or driving licence showing the player's date of birth. Any account where the verified age is found to be below 18 will be closed immediately, any winnings will be voided, and deposits will be returned where technically possible.
- NID, passport, or driving licence accepted as proof of age
- Age verification completed before first withdrawal is processed
- Accounts flagged as potentially underage are suspended pending review
- Family members may report suspected underage access to [email protected]
Adults Only — No Exceptions
hebjee is an adult-only platform. If you are aware of a minor who has accessed or is attempting to access a gambling platform, please contact [email protected] immediately. We take underage gambling prevention with the utmost seriousness and will act on every report we receive.
3. Player Control Tools
hebjee provides a comprehensive suite of player-controlled account management tools accessible directly from your account dashboard. These tools are designed to help you maintain a healthy relationship with gambling by giving you real-time control over your spending, your time, and your account access.
All limit-setting and restriction tools are available free of charge with no waiting period to activate. Reductions in limits (for example, lowering your daily deposit limit from ৳5,000 to ৳2,000) take effect immediately. Increases in limits are subject to a mandatory cooling-off delay of 24 hours to prevent impulsive decisions made during a losing session.
Deposit Limits
Control exactly how much money enters your account over any given time window.
- Set daily limits (e.g., ৳500 per day)
- Set weekly limits (e.g., ৳2,500 per week)
- Set monthly limits (e.g., ৳8,000 per month)
- Reductions apply instantly; increases have 24h delay
Loss Limits
Set a maximum net loss threshold to automatically pause your account when reached.
- Daily, weekly, and monthly loss limits available
- Betting suspended automatically when limit reached
- Resets at start of next period (day/week/month)
- Cannot be increased during the active period
Session Time Limits
Cap the total time you spend on the hebjee platform per day or per session.
- Set maximum daily session duration
- Receive alerts as you approach your limit
- Account automatically logs out when limit reached
- Pairs well with reality check notifications
Time-Out
Take a structured short-term break from gambling without closing your account.
- Available durations: 24h, 48h, 7 days, 30 days
- Deposits and bets blocked during time-out
- Account data and balance preserved
- Time-out cannot be cancelled once activated
4. Self-Exclusion
Self-exclusion is the most powerful account restriction tool available on hebjee. When you self-exclude, your account is immediately and completely locked — you cannot log in, deposit, bet, or access any part of the platform for the duration of the exclusion period. All marketing communications are suppressed immediately.
Self-exclusion is intended for players who feel that gambling is becoming a problem in their life. It is a serious step, and hebjee treats every self-exclusion request with full confidentiality and without judgment. You can request self-exclusion at any time by:
- Navigating to Account Settings → Responsible Gaming → Self-Exclusion in your dashboard
- Emailing [email protected] with the subject line "Self-Exclusion Request" from your registered email address
- Contacting the hebjee live chat support team, available 24/7 in English
Self-Exclusion Periods
- 6 months: Suitable for players who need a medium-term break to reassess their habits
- 1 year: Recommended for players whose gambling is causing financial strain
- 3 years: For players who need an extended recovery period
- Permanent: For players who wish to close their account permanently — this cannot be reversed
Self-Exclusion Is Binding
Once a self-exclusion is activated, hebjee will not lift it early under any circumstances, including if you claim to have changed your mind or if your circumstances change. This policy is in place to protect you. If you attempt to re-register a new account during an active self-exclusion period, that account will be closed and any deposits returned.
5. Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling-related harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use hebjee's self-exclusion tool and to contact one of the support resources listed in the next section.
Common Warning Signs
- Spending more money on gambling than you originally intended
- Chasing losses — placing further bets in an attempt to win back money you have lost
- Gambling with money set aside for rent, food, bills, or family needs
- Lying to family members or friends about how much you gamble or how much you have lost
- Feeling restless, irritable, or anxious when you are not gambling
- Borrowing money (including bKash or Nagad transfers from contacts) to fund gambling sessions
- Neglecting work, study, or family responsibilities due to time spent gambling
- Gambling as a way to escape stress, anxiety, or negative emotions rather than for entertainment
- Failed attempts to cut back on gambling despite genuinely wanting to do so
Identifying these patterns early is the most effective way to prevent gambling from causing serious harm. You do not need to be in crisis to use hebjee's responsible gaming tools — they are designed for all players who want to stay in control.
A Note on Chasing Losses
Chasing losses is statistically counterproductive — casino games are designed with a house edge, which means that the longer you play in an attempt to recover a loss, the more you are likely to lose. If you find yourself increasing your bets after a losing run, activate a time-out or contact the hebjee support team immediately.
6. Support Resources
hebjee encourages any player who is concerned about their gambling behaviour — or about a family member's gambling — to reach out to a professional support service. The organisations below provide confidential, non-judgmental assistance free of charge. All content below is provided in English; services may be available in Bengali through local contact points.
National Mental Health Helpline
Bangladesh's national mental health support line provides confidential counselling for individuals experiencing gambling-related stress, financial anxiety, and related emotional difficulties. Available in Dhaka, Chittagong, Sylhet, and other major cities.
Gamblers Anonymous
An international peer support fellowship for people who recognise they have a gambling problem. GA meetings follow a structured 12-step programme. Contact information for Bangladesh-region participants is available through the international GA website.
GamCare
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their online chat service and resource library are available in English and accessible to players in Bangladesh via gamcare.org.uk.
hebjee Support Team
The hebjee customer support team is available 24/7 via live chat in your account dashboard. Support agents are trained in responsible gaming and can help you activate any account control tool, initiate self-exclusion, or simply talk through your concerns in English.
7. Safe Play Tips
The following practical guidelines are recommended by hebjee for all players who wish to keep gambling a safe and enjoyable part of their leisure time. These are not restrictions — they are habits that experienced, responsible players use to stay in control.
- Set a budget before you play. Decide on the maximum amount you are willing to spend before you open any game, and treat that amount as the cost of entertainment — not as an investment you expect to recover.
- Never gamble with money you cannot afford to lose. Your rent, utility bills, groceries, and family commitments must always take priority over recreational spending on gambling.
- Take regular breaks. Step away from the screen every 30–60 minutes. Use the hebjee reality check feature to remind yourself of elapsed time and session results.
- Do not gamble when upset, tired, or under the influence of alcohol. Emotional states and impaired judgment are strongly associated with poor betting decisions and loss-chasing behaviour.
- Treat wins as good fortune, not income. A winning session does not establish a pattern. Each game outcome is independent, and past wins do not predict future results.
- Balance gambling with other leisure activities. Cricket matches, kabaddi, time with family, or any other hobby you enjoy should remain part of your regular routine alongside any gambling activity.
- Use all available account controls proactively. You do not need to have a problem to set deposit limits. Setting limits before you start is far more effective than trying to stop mid-session.
8. Contact hebjee Support
The hebjee responsible gaming team can be reached at any time through the following channels. All responsible gaming requests — including self-exclusion, limit changes, account closure, and data access requests — are treated with full confidentiality and prioritised by the support team.
Email: [email protected]
Subject line for self-exclusion: Self-Exclusion Request — [your username]
Subject line for limit changes: Account Limit Request — [your username]
Live chat: Available 24/7 inside your hebjee account dashboard
Response time: Within 2 hours for responsible gaming requests (BST, UTC+6)
You Are Not Alone
Reaching out is the right decision. hebjee's support team handles every responsible gaming request without judgment, and your privacy is fully protected. Whether you need a short time-out or a permanent self-exclusion, we are here to help you take that step.
Manage Your Account
Log in to your hebjee account to access all responsible gaming tools instantly from your dashboard.
- Set or update deposit limits
- Activate a time-out or loss limit
- Request self-exclusion
- Review full account activity history
- Enable reality check alerts
Quick Self-Assessment
Reflect honestly on these questions. There are no right or wrong answers — this is for your awareness only.
Do you ever spend more on gambling than you planned?
Have you gambled to recover money you lost?
Has gambling affected your family or work life?
If you answered "Sometimes" or "Often" to any of these, consider activating a time-out or contacting our support team.
18+ Age Policy
Access to hebjee is strictly limited to adults aged 18 and above. Age verification is required before any withdrawal is processed. Underage accounts are closed immediately upon detection.
24/7 Support
Need help right now? Our English-language support team is available around the clock. Reach us via live chat inside your dashboard, or email us at:
Response within 2 hours for all responsible gaming requests. Bangladesh Standard Time (BST, UTC+6).
Play Safely at hebjee
hebjee offers Bangladesh's most trusted casino and sports betting experience — backed by a full suite of responsible gaming tools, 24/7 English support, and SSL-encrypted account security. Set your limits, play within them, and enjoy the games.