Terms & Conditions — hebjee Casino Bangladesh

1. General Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hebjee ("hebjee", "we", "us", "the Platform") governing your access to and use of the hebjee website located at hebjee.net and all associated services, including but not limited to the casino game lobby, sportsbook, live dealer tables, promotional offers, and payment cashier (collectively, the "Platform").

By creating a hebjee account, accessing any part of the hebjee Platform, or placing any wager — whether on a casino game or a sports market — you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not access or use the hebjee Platform.

hebjee reserves the right to amend, update, or replace any part of these Terms at any time. Where a material change is made, hebjee will notify registered account holders by email or via an in-platform notification at least seven (7) days before the change takes effect. Your continued use of the Platform following that notice period constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

These Terms are written in English and shall be interpreted according to the English language version. Where a translation of these Terms is provided for convenience, the English version shall prevail in all cases of inconsistency or ambiguity.

2. Age Restriction

2.1 The hebjee Platform is available exclusively to individuals who are 18 years of age or older. It is a criminal offence in many jurisdictions for a person under 18 years of age to gamble, and hebjee takes this obligation seriously. By registering an account, you confirm that you are at least 18 years old and that you are legally permitted to participate in online gambling in the jurisdiction from which you are accessing the Platform.

2.2 hebjee employs a Know Your Customer (KYC) verification process that requires all players to submit government-issued identity documentation — typically a Bangladesh National Identity Card (NID) or a valid passport — before their first withdrawal request is processed. This process allows hebjee to verify the player's age and identity. Players who cannot satisfy the KYC requirements will have their withdrawal requests held pending until satisfactory documentation is provided.

2.3 If hebjee has reasonable grounds to believe that a registered account holder is under the age of 18, hebjee reserves the right to immediately suspend the account pending an age verification investigation. During the period of suspension, the player will not be permitted to access the casino lobby, place any wagers, or request any withdrawals. If the investigation confirms that the account holder is under 18, the account will be permanently closed, any funds in the account balance will be forfeited, and any winnings generated during the period of underage use will be voided.

2.4 hebjee strongly encourages parents and guardians to use available parental control software to prevent minors from accessing online gambling websites. If you believe a minor is using or has used the hebjee Platform, please contact the support team immediately at [email protected].

3. Account Registration

3.1 To access the full range of hebjee services — including the casino lobby, sportsbook, live dealer tables, and BDT cashier — you must register a personal player account. Registration is free of charge and requires you to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, and a valid contact email address or mobile number.

3.2 One Account Per Person. Each individual player may hold exactly one (1) hebjee account. The registration of duplicate or multiple accounts by a single individual is strictly prohibited. hebjee uses a combination of technical and manual verification measures to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts will be suspended, any bonus funds will be forfeited, and hebjee reserves the right to withhold any winnings generated through the duplicate account structure.

3.3 You are responsible for maintaining the confidentiality of your hebjee account login credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. hebjee will not be liable for any loss or damage arising from unauthorised access to your account where that access results from your failure to maintain the security of your credentials. If you believe your account has been accessed without your authorisation, contact the hebjee support team immediately.

3.4 You must keep your registration details accurate and up to date. If any of your details change — including your registered mobile number or email address — you must update them in the account settings section of the Platform without delay. Failure to maintain accurate registration details may result in account verification issues that delay withdrawal processing.

3.5 hebjee reserves the right to decline any registration application without being required to state a reason. Individuals who have previously had a hebjee account closed for breach of these Terms are not eligible to register a new account.

3.1 KYC Verification Documents

The following documents are accepted for KYC identity verification at hebjee:

• Bangladesh National Identity Card (NID) — front and back scan or photograph
• Valid Bangladesh passport — photograph page
• Bangladesh driving licence — front and back scan or photograph
• Proof of address — a recent utility bill, bank statement, or government correspondence dated within 90 days
• Proof of payment method — a screenshot or photograph of the registered bKash or Nagad wallet showing the account holder's name and mobile number

All submitted documents must be legible, unaltered, and in colour where possible. hebjee will process KYC submissions within 24–48 hours of receipt during business hours (Bangladesh Standard Time, UTC+6). Players will be notified of the outcome of their KYC review by email or in-platform message.

4. Deposits & Withdrawals

4.1 All financial transactions on the hebjee Platform are conducted in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to a player's hebjee account within 30 seconds of the mobile wallet transaction being confirmed. Deposits via Visa or Mastercard may take up to 15 minutes to reflect depending on the card issuer's processing times.

4.2 The minimum withdrawal amount is ৳1,000. Withdrawal requests submitted before 8:00 PM BST are typically processed within 24 hours. hebjee does not charge processing fees on withdrawals to bKash, Nagad, Rocket, or Upay. Withdrawals to Visa or Mastercard may be subject to the card issuer's own processing fees, which are outside hebjee's control.

4.3 All withdrawals are returned to the same payment method used for the player's most recent deposit. hebjee does not permit withdrawals to third-party accounts or payment methods not registered in the player's own name. This policy exists to prevent money laundering and to protect players from account fraud.

4.4 hebjee reserves the right to request additional documentation before processing any withdrawal, particularly for large withdrawal amounts or for accounts where the KYC process has not yet been completed. Players are advised to complete KYC verification proactively rather than waiting until a withdrawal is requested, as pending KYC documentation will delay payment processing.

4.5 In the event that a player deposits funds but does not place any wagers, hebjee reserves the right to apply additional verification checks before returning those funds as a withdrawal. This measure is in place to prevent the use of the hebjee cashier as a money transfer service.

5. Bonus Terms

5.1 hebjee offers a range of promotional bonuses including welcome deposit bonuses, reload bonuses, free spins, and event-specific promotions tied to the BPL cricket season, Eid, Pohela Boishakh, and other Bangladesh-market occasions. All promotional offers are subject to specific terms that are published in full on the relevant promotion page before a player opts in.

5.2 Wagering Requirements. Bonus funds credited to a player's hebjee account are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering requirement multiplier (e.g., 20x, 30x) and the games that contribute to wagering are stated in the specific promotion terms. As a general rule, casino slots contribute 100% toward wagering requirements, while live dealer table games may contribute at a reduced rate.

5.3 Only one bonus offer may be active on a player's account at any given time. Players must satisfy the wagering requirements of any active bonus before a new bonus can be claimed. Bonuses cannot be combined unless explicitly stated in the promotion terms.

5.4 hebjee reserves the right to withdraw any bonus offer, modify bonus terms, or cancel a player's bonus entitlement at any time if there is reasonable evidence of bonus abuse. Bonus abuse includes but is not limited to: opening multiple accounts to claim the same bonus, using automated betting patterns designed to satisfy wagering requirements with minimal risk, and colluding with other players to meet wagering thresholds artificially.

5.5 All bonus offers at hebjee have an expiry period, which is stated in the specific promotion terms. Bonus funds and any associated free spins that are not used within the stated expiry period will be removed from the player's account automatically without notice.

6. Game Rules & Fairness

6.1 hebjee partners exclusively with internationally recognised game development studios whose titles are certified for fair play. All casino games available on the hebjee Platform — including slots, live dealer tables, video poker, and crash games — use random number generators (RNGs) that have been independently tested and certified by recognised third-party auditing bodies.

6.2 Game providers whose titles are available on the hebjee Platform include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each of these studios publishes RTP (return to player) rates for their respective game catalogues. Players are encouraged to review the RTP information available on the game provider's official website for any game they intend to play.

6.3 In the event of a technical malfunction during a casino game — including a disconnection from the game server, a game freeze, or an incorrect display of game results — the outcome recorded on the hebjee game server shall be considered the definitive result. If a technical malfunction prevents a game from completing normally, the wager placed on that incomplete game round will be voided and the stake returned to the player's account balance.

6.4 Sports betting markets on hebjee are settled according to the official result of the relevant event as declared by the governing body of that sport — for example, the Bangladesh Cricket Board (BCB) for domestic cricket, the International Cricket Council (ICC) for international fixtures, and FIFA for football. Where an event is suspended, abandoned, or declared void by the governing body, hebjee will settle affected bets in accordance with the sports betting rules published in the hebjee sportsbook.

6.5 hebjee reserves the right to void any bet or casino game wager that was placed as a result of a pricing error, a technical error, or where there is reasonable evidence that the outcome of the event was already known at the time the bet was placed (commonly referred to as "past-posting"). Decisions regarding the voiding of bets are made at the sole discretion of hebjee and are final.

7. User Obligations

By registering and maintaining an account on the hebjee Platform, you agree to the following obligations:

• You will use the hebjee Platform for personal entertainment purposes only and will not use it for any commercial purpose, including as a financial instrument or as a vehicle for money laundering.
• You will not attempt to access the hebjee Platform through the use of automated bots, scripts, data scrapers, or any software designed to interfere with the normal operation of the Platform.
• You will not attempt to exploit any technical vulnerability, pricing error, or software bug on the Platform. Any such vulnerability discovered must be reported to the hebjee support team immediately rather than exploited.
• You will not engage in any form of collusion with other players, including sharing game information in real time, agreeing with other players to split winnings, or coordinating betting patterns to manipulate game outcomes.
• You will not use offensive, abusive, or threatening language in any communication with hebjee support staff or other players on the Platform.
• You will comply with all applicable laws and regulations in your jurisdiction relating to online gambling. It is your sole responsibility to determine whether your use of the hebjee Platform is lawful in your jurisdiction.
• You will notify hebjee immediately if you become aware that your account has been accessed without your authorisation, or if you suspect that your account credentials have been compromised.

8. Account Suspension & Closure

8.1 hebjee reserves the right to suspend or permanently close any player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions
• Provision of false, misleading, or unverifiable registration information
• Failure to complete KYC verification within a reasonable time following a withdrawal request
• Suspected or confirmed use of the account by a person under 18 years of age
• Suspected or confirmed fraudulent activity, including the use of stolen payment credentials
• Suspected or confirmed money laundering or use of the Platform to process proceeds of crime
• Repeated or egregious bonus abuse
• Chargebacks or disputes initiated against hebjee through a payment provider without first contacting hebjee support

8.2 Where an account is suspended pending an investigation, the player will be notified by email or in-platform message. During the period of suspension, the player will not be able to access the casino lobby, place wagers, or request withdrawals. hebjee aims to resolve account investigations within 10 business days of the suspension being imposed.

8.3 Voluntary Account Closure. Players who wish to close their hebjee account voluntarily may do so by contacting the support team via live chat in the account dashboard or by emailing [email protected]. Before an account is closed, any remaining balance (after satisfaction of applicable wagering requirements on active bonuses) will be returned to the player's registered payment method. Accounts closed at a player's request may be subject to the same KYC verification requirements as a standard withdrawal.

8.4 Self-Exclusion. Players who wish to exclude themselves from the hebjee Platform for responsible gaming reasons may request a self-exclusion period of 30 days, 90 days, 6 months, 12 months, or permanent exclusion. Self-exclusion requests are processed within 24 hours of receipt. During a self-exclusion period, the player's account will be suspended and hebjee will take reasonable steps to prevent the player from opening a new account during the exclusion period. Players considering self-exclusion are encouraged to review the hebjee Responsible Gaming page for further guidance.

8.5 hebjee will retain account records, transaction histories, and KYC documentation for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping standards.